FAQ
Questions, answered.
What to expect, what it costs, prescriptions, privacy and the tech you’ll need. Can’t find it? Send us a message.
- Board-certified, US-licensed clinicians
- Private and HIPAA-secure
- Price shown before you book
Getting started
Adults 18 and older who want hormone care, or help with a common problem that is not an emergency, by video, while in a state we serve.
No. Choose a time, share your contact details and pay. We’ll send a link to your secure patient area.
You can book a consultation yourself, online. If you have a question about referrals, send us a message from the Contact page.
You need to be in a state where our clinicians are licensed at the time of your visit. You choose your state before you book.
Cost
A first consultation is $69.99 for 30 minutes. Urgent care is $39.99 for 15 minutes. Follow-up visits are priced separately, and you see the price before you book. Medication and lab tests are billed separately.
We don’t bill insurance, and you don’t need it to book.
For questions about payment options, including HSA and FSA cards, send us a message.
If you need to cancel or reschedule, send us a message and we’ll help.
Prescriptions
If it’s clinically appropriate, yes, and the prescription goes to your pharmacy. It is always your clinician’s decision, and some medicines need an in-person visit.
Not necessarily. Your clinician decides, after talking through the benefits and risks, whether any treatment is clinically appropriate. We never guarantee a prescription.
If your clinician prescribes medicine, it is sent to your pharmacy, and you pay the pharmacy directly.
Privacy
Your care team, on our clinical platform. It is kept separate from this website, and we never sell your data.
There is no advertising tracking on your booking or appointment pages, and we never sell your data.
Your health information belongs on our clinical platform, separate from this website, where your care team can see it. That’s why our contact forms never ask for medical details.
Urgent care
Common problems that are not emergencies. If your clinician decides you need to be seen in person, they’ll tell you where to go. Not for emergencies — call 911.
Chest pain, trouble breathing, signs of stroke, severe bleeding or a serious injury: call 911 now. In crisis? Call or text 988.
Your clinician will tell you where to go and why.
Technical
A phone, tablet or computer with a camera and microphone, a current browser and a steady connection.
If you have trouble connecting, or your video drops, send us a message from the Contact page and we’ll help.
You need a phone, tablet or computer with a camera, a microphone and a current browser, on a steady connection. If you have a question about your device, send us a message before your visit.
No questions match. Try another word, or contact us.
Still have a question?
Send us a message. We reply within 1 business day. Please don’t include medical details.
Medical emergency? Call 911. In crisis? Call or text 988.